Table of Contents
1. OCBC 华侨银行邮件通知
邮件正文：
尊敬的客户
当您在本行开设账户时，您表示这些账户将作为您在新加坡工作、学习或居住之用。
为了让我们保留您的账户，请在2024年12月15日之前，向我们确认您居住在新加坡。方法如下：
如果您希望继续与本行进行银行业务，请在2024年12月15日之前采取以下步骤：
a) 亲临新加坡的任何华侨银行分行，向我们提供您当前的新加坡住址；或
b) 将您的任何一个华侨银行账户，指定为您新加坡财路薪资存入的账户
如果我们在2024年12月15日之前还没有收到您的回复，我们很遗憾地通知您，我们不得不对您的账户施加某些限制（例如您只能提款而不能存款），然后关闭账户。一旦账户关闭，与账户相关的任何财路安排也将取消。
如果您已经向我们确认您居住在新加坡，请不用理会此电邮。
如有任何疑问，请上网：华侨银行网站 > 联系我们。
感谢您选择华侨银行。我们期待尽快收到您的来信。
祝好，
华侨银行环球个人银行服务部
2. 新加坡住址证明
Please select one item from the following list and provide a clear photo or screenshot that meets the requirements. The uploaded image must be clear, complete, and contain the following information:
Name of issuing institution Your name Your detailed address information Issue date (must not exceed 3 months)
- Financial Institution Statement
If you have an account with financial institutions such as banks, insurance companies, or securities firms, you can request a recent statement which typically shows your name and address information on the first page.
- Telecommunications/Utility Bills
You can upload photos or screenshots of telecommunications bills, or utility bills such as electricity, water, phone, internet, or gas bills.
- Government-Issued Letters
For example, tax bills.
- Residential Documentation
Photos or screenshots of lease agreements, property ownership certificates, mortgage statements, or school-issued address certifications can also serve as proof of address. The issue date can be extended to within the last 6 months.
- Employer’s Letter of Certification
You can request your company to issue a certification letter containing your name and address information, specifically addressed to OCBC (Singapore).
- Identity Card
Can only be used as proof of address when NRIC is not used for identity verification. The identity card must be valid.
3. 新加坡财路(GIRO)
“财路”转账服务的英文名称为“General Interbank Recurring Order”，简称“GIRO”。
GIRO was established in 1984 as an electronic direct debit mechanism utilized by billing organizations (BOs) to collect payments at a low cost. GIRO operates as a tripartite system involving billing organizations, customers, and banks. The authorization for direct debit forms a contractual relationship between a consumer and a BO, with banks acting as intermediaries to facilitate authorized GIRO deductions.
Today, GIRO is extensively used by consumers to settle bills with both government agencies and private sector BOs. It is particularly advantageous for payments that are regular and of a fixed amount. In the public sector, certain fees, such as the Ministry of Manpower’s (MOM) foreign maid levy and the Civil Aviation Authority of Singapore’s (CAAS) season parking, have been designated as payable only through GIRO. For numerous other public sector fees and charges, including school and miscellaneous fees, rentals, season parking, and personal income tax, a significant portion of payments are also processed via GIRO.
4. 处理建议
4.1 确认OCBC邮件具体操作要求
Upon receiving an email from OCBC, it is crucial to thoroughly review the content to understand the specific operational requirements. This includes any deadlines, document submissions, or actions needed. Ensure you read through all instructions carefully to avoid missing any critical details. If there are any unclear points, do not hesitate to contact OCBC for clarification to ensure compliance with their requests.
4.2 在限期内回复OCBC邮件并按要求提交账户
Once you have understood the requirements, promptly reply to the OCBC email within the specified deadline. Your response should include all the necessary account information as requested. Make sure to double-check all details for accuracy before sending. If additional documents or proofs are required, prepare and attach them accordingly. Timely and accurate submission is key to maintaining good relations with OCBC.
4.3 若无法提交证明，建议将OCBC账户资金及时转出
OCBC账户资金以PayNow方式转至WISE账户。开立WISE账户官方链接。
In the event that you are unable to provide the required proof or documentation, it is advisable to transfer the funds from your OCBC account to another secure account. Like WISE. This action helps to safeguard your assets in case of any potential account issues or restrictions. Ensure the transfer is done promptly to avoid any complications or delays. Keep records of all transactions for future reference.
5. OCBC资金转移指南：无损转移至WISE账户的操作步骤
5.1 准备WISE PayNow收款二维码
5.2 OCBC APP扫描 PayNow二维码进行转账
